AFCME - Quality Recognition

ISO 9001 : 2000 CERTIFICATION

The International Organisation on Standardisation was founded in 1946 with the head office located at Geneva. It was formulated to promote the development of international standards and related activities including conformity assessment to facilitate exchange of goods and services worldwide. The standards require an organisation to document what it does, do what it documents and provide objective evidence of accomplishment.

With the aim to render quality service to its clientele, AFCME embarked on an ambitious mission to acquire the coveted ISO 9001 : 2000 accreditation. This establishment received the necessary go ahead sanction from Air HQ vide letter No. Air HQ/S.26405/20/Med-3 dated 25 Apr 05 for ISO 9000: 2001 accreditation.

The training and consultancy services were provided by Perfect Quality & Environment Consultants Pvt Ltd. The training included the following:

Gap Analysis (one day)
Awareness training programme (two days)
Documentation training programme (two days)
Internal Auditors training programme (two days)
Consultancy (Eighteen days)

AFCME : Quality Policy

Meeting customer, statutory, regulatory & system requirements
Enhancing customer satisfaction by providing world class services in professional manner
Continually improve the effectiveness of QMS by establishing, achieving & reviewing quality objectives
Communicate and explain the policy to employees within the organization
Reviewing the policy periodically for continuing stability

AFCME : Quality Objectives

Complete renewal of civil aircrew med exam within 5 hrs
Complete initial med for civil aircrew licence within 3 working days
Re-cat / review med boards within 4 working days
Annual med exam of serving personnel within 1 day
Med exam of candidates for induction into armed forces within 5 working days

The entire process was tedious and demanding. With the DGMS (Air) as the chief patron and AOC AFCME as patron, the entire establishment including all officers and airmen worked towards this objective of achieving the ISO certification in a fast track and achieved this target in a record time of six months.

The Chief of the Air Staff presented the ISO registration certificate to AOC, AFCME at a formal function on 10 Oct 2005 that was attended by various dignitaries of the Armed Forces. AFCME thus became the first medical unit in the Armed Forces to be certified by the International Standards Organisation.


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